We engineer CX platforms that connect systems, data, and human workflows so that care teams and patients get context rich, responsive service without friction.
Real-time connections with Epic, Athena, Cerner, and other systems to sync patient data, appointments, and care plans across your CX platform.
Unified voice, web, mobile, and portal messaging to deliver consistent updates, reminders, and care coordination without duplication or delays.
Automated scheduling, insurance verification, follow-ups, and education to reduce manual workload and improve access for patients.
Secure system design with encrypted data flows, consent tracking, and audit-ready logging built for healthcare compliance from day one.
Condado partners with top AI, CX and security providers worldwide to deliver enterprise-grade solutions that are seamlessly integrated and designed to support secure, scalable and context-rich customer engagement.
CoreConnect connects to Epic and other record systems to surface the patient's MRN, insurance, appointments, and care history inside your contact center the instant a call connects — built to HIPAA-aligned standards.
Works with NiCE CXAgent and Zoom Workplace
Explore CoreConnect
Condado helps healthcare organizations build coordinated, intelligent CX platforms that align with clinical workflows, support care teams, and improve patient satisfaction.
Patient journey mapping and friction analysis
EHR/EMR integration readiness review
Compliance and security alignment
Strategic roadmap for CX modernization
Yes. We have deep integration experience with Epic, Cerner, Athena, and custom EHR platforms. Our integrations are bi-directional and real-time, supporting both clinical and operational workflows without introducing data lag or compliance risk.
All of our healthcare deployments follow HIPAA, HITECH, and SOC 2 Type II standards. We implement secure data flows, role-based access controls, audit logging, and consent management.
Yes. We do not force portal migration. Instead, we integrate with your existing patient portal and extend its functionality across voice, mobile, chat, and SMS
We build systems with full ADA and Section 508 accessibility compliance. We also support multilingual communication — including translation workflows, culturally sensitive messaging, and AI that adapts based on patient language preference.
Condado has become part of One Primero — a consolidated operating brand bringing Condado's contact center expertise and Tricension's technology delivery capability together under one name. Same team, same relationships. New name.
