Our Services

Our Expertise

Consulting

We help enterprises define how Salesforce can drive better customer engagement by aligning it with business objectives. Through stakeholder interviews, system assessments, and process mapping, we identify gaps and deliver a focused roadmap of initiatives. Each initiative includes clear business case justification and is structured for execution.

Implementations

Our team delivers Salesforce solutions that integrate with your existing systems and workflows, designed to scale with your operations. We manage the full delivery cycle from requirements gathering and user experience design to custom builds, testing, and deployment.

Managed Services

We provide expert management of your Salesforce environment, including user administration, contact center integration, app maintenance, and custom development. Our support includes proactive system monitoring, fast issue resolution, and release management to keep your platform optimized.

Our Partners

Condado partners with top AI and CX providers worldwide to deliver enterprise-grade solutions that are seamlessly integrated, vendor-agnostic, and designed to support scalable, context-rich customer engagement.

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Epicurious, PA
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Washington, MO
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Hourglass, MI
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Interlock, MI

Case Studies

See how Condado has helped the world's leading enterprises in delivering customer experience excellence through an integrated AI driven strategy.

Inside IBM’s AI-Powered CX Transformation: A First-Of-Its-Kind NICE & Watson Integration

Condado partnered with IBM to design and implement a first-of-its-kind integration between NICE CX and Watson AI, reshaping how healthcare providers and patients engaged with IBM’s call center services.

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90%

AI deflection rate

125,000+

Calls handled per hour

How Condado Helped Ferrellgas Reduce Abandonment by 60% with Yellow AI & NICE CX

Ferrellgas was overwhelmed by call volume, with 90% abandonment and rising costs. Condado’s AI-led solution connected Yellow AI with NICE CX, driving faster resolution, lowering abandonment to 30%, and cutting agent reliance nearly in half.

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60%

Drop in abandonment

200%

Automated payment growth

Seamless Middleware Integration: How Condado Helped Toyota Automate Customer Outreach

Toyota Financial Services partnered with Condado to build Azure-hosted middleware that automated data flow between internal systems and LiveVox, streamlining outreach and enabling a 3x scale-up of contact center operations without disruption.

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3x

Workforce scale-up

250+

Agents onboarded

Our Impact

320+

Implementations

$138M+

Technology Advisory

20+

Years of Experience