Salesforce for CX

Our Services

Sales Cloud

Implement Salesforce Sales Cloud to provide real-time visibility into your pipeline and empower your team to make faster, more informed decisions. Align system performance with your revenue goals while helping your sellers close confidently.

Service Cloud

Integrate Salesforce Service Cloud to elevate customer service delivery through intelligent automation and streamlined agent workflows. Enable a more responsive support operation that scales efficiently while improving satisfaction at every touchpoint.

AI and Agentforce

Embed AI within Salesforce through Agentforce to reimagine customer interactions. Enable AI agents to autonomously manage routine inquiries and service tasks, allowing your team to focus on higher-value conversations and deliver stronger outcomes.

CPQ

Deploy Salesforce CPQ to accelerate quote delivery and enforce pricing consistency across your sales organization. Adapt the system to your specific processes to help sellers respond faster, reduce errors, and increase deal velocity.

Integrations

Integrate Salesforce with contact center platforms to unify communication and data flow across every customer interaction. Enable your teams to engage more effectively, supported by systems that are easier to manage and built to scale.

Our Expertise

Consulting

We help enterprises define how Salesforce can drive better customer engagement by aligning it with business objectives. Through stakeholder interviews, system assessments, and process mapping, we identify gaps and deliver a focused roadmap of initiatives. Each initiative includes clear business case justification and is structured for execution.

Implementations

Our team delivers Salesforce solutions that integrate with your existing systems and workflows, designed to scale with your operations. We manage the full delivery cycle from requirements gathering and user experience design to custom builds, testing, and deployment.

Managed Services

We provide expert management of your Salesforce environment, including user administration, contact center integration, app maintenance, and custom development. Our support includes proactive system monitoring, fast issue resolution, and release management to keep your platform optimized.

Our Partners

Condado partners with top AI and CX providers worldwide to deliver enterprise-grade solutions that are seamlessly integrated, vendor-agnostic, and designed to support scalable, context-rich customer engagement.

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Epicurious, PA
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Washington, MO
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Hourglass, MI
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Interlock, MI

Case Studies

See how Condado has helped the world's leading enterprises in delivering customer experience excellence through an integrated AI driven strategy.

Inside IBM’s AI-Powered CX Transformation: A First-Of-Its-Kind NICE & Watson Integration

Condado partnered with IBM to design and implement a first-of-its-kind integration between NICE CX and Watson AI, reshaping how healthcare providers and patients engaged with IBM’s call center services.

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90%

AI deflection rate

125,000+

Calls handled per hour

How Condado Helped Ferrellgas Reduce Abandonment by 60% with Yellow AI & NICE CX

Ferrellgas was overwhelmed by call volume, with 90% abandonment and rising costs. Condado’s AI-led solution connected Yellow AI with NICE CX, driving faster resolution, lowering abandonment to 30%, and cutting agent reliance nearly in half.

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60%

Drop in abandonment

200%

Automated payment growth

Seamless Middleware Integration: How Condado Helped Toyota Automate Customer Outreach

Toyota Financial Services partnered with Condado to build Azure-hosted middleware that automated data flow between internal systems and LiveVox, streamlining outreach and enabling a 3x scale-up of contact center operations without disruption.

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3x

Workforce scale-up

250+

Agents onboarded

Our Impact

320+

Implementations

$138M+

Technology Advisory

20+

Years of Experience