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This blog explores how digital companions (AI agents with memory, context, and orchestration) are reshaping how enterprises approach conversational commerce, and what it takes to build them into your CX architecture.
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Since 2005, Condado has been the trusted advisor for ambitious companies looking to turn customer experience into a lasting competitive advantage.
With a foundation in management consulting and technology, shaped by our experiences at Deloitte, HP Enterprise, Sprint, and NTT Data, we take a business outcomes driven approach to solving complex CX technology challenges. We have delivered AI-driven CX innovations long before they became mainstream, helping clients navigate complex CX challenges with real, lasting impact and happy customers.
Our deep industry expertise allows us to cut through the jargon and focus on what truly matters, delivering exceptional experiences that build trust, loyalty, and long-term success.
Our mission is to build CX ecosystems that are scalable, intelligent, and aligned with business outcomes. To make this a reality, we partner with enterprises to unlock the full potential of CX technology, AI, and automation, eliminating inefficiencies, enabling seamless engagement across all touchpoints, and delivering real-time, intelligent service experiences.
We believe that great customer experiences shouldn’t be a privilege, they should be the standard!
We architect AI-first, secure, and cost-effective CX solutions that scale with your business. Our frameworks integrate seamlessly with enterprise ecosystems, ensuring alignment with operational priorities and future-state objectives.
Our partnerships are built for sustained impact. By embedding ourselves within client teams, we co-create transformation roadmaps that drive continuous improvement and elevate customer engagement across the enterprise.
We operationalize strategy through disciplined execution. Leveraging agile methodologies, we deliver targeted outcomes rapidly, with the rigor and precision required to meet evolving business and customer demands.
Condado partners with top AI and CX providers worldwide to deliver enterprise-grade solutions that are seamlessly integrated, vendor-agnostic, and designed to support scalable, context-rich customer engagement.
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This blog explores how digital companions (AI agents with memory, context, and orchestration) are reshaping how enterprises approach conversational commerce, and what it takes to build them into your CX architecture.
Zoom AI Companion 3.0 signals a shift from reactive tools to agentic AI—designed to manage meetings, generate content, and unify work across platforms. But how does it compare to Copilot or Gemini? This blog breaks down features, fit, and what enterprise leaders need to know.
