Our Services
NICE CXone Managed Services
Optimize and scale your NICE CXone platform with expert-led management and continuous system enhancements. We handle system design, call-flow scripting, integrations, and ongoing support. Our team provides deep insights into resource utilization and cost efficiency.
Five9 Managed Services
Maximize the potential of your Five9 contact center with proactive management and intelligent automation. We provide deep expertise in CRM integrations, custom workflows, and data-driven optimizations that elevate both agent productivity and customer satisfaction.
Zoom Contact Center Managed Services
Leverage the full power of Zoom Contact Center with dedicated oversight and continuous optimization. From system integration to AI-driven automation, we ensure seamless, high-quality customer interactions across voice, video, and digital channels.
Genesys Managed Services
Enhance your Genesys platform with proactive management, system fine-tuning, and tailored optimizations. We handle everything from omnichannel configuration and third-party integrations to real-time performance monitoring.
Condado Managed Services vs. Direct Vendor Support
Condado offers flexible, expert-led management of your CCaaS environment. We go beyond standard vendor support to deliver proactive optimization and continuous improvement, ensuring your contact center operates at peak performance.
Vendor Managed
Condado Managed
Availability
Available Monday to Friday during normal business hours for your time zone
Available Monday to Friday from 7 a.m. to 7 p.m. Central Time Zone.
On-site Visits
$2,500/day plus travel and expenses
Scheduled using your monthly hours, plus travel and expense
Project-Driven Services
$250/hr for large-scope projects
Included with your monthly hours
On-Demand Hours
3 hours/month; additional time at $75 per 15 minutes; expires end of month
Included with your monthly hours
Training
Onsite at standard rates
Remote train-the-trainer included with monthly hours; on-site subject to availability
Self-Service
Enhances your self-service
Enhances or replaces your self-service with direct service
Customer Support Access
Self-service via online customer community
Managed support via Condado platform engineers
Our Partners
Condado partners with top AI and CX providers worldwide to deliver enterprise-grade solutions that are seamlessly integrated, vendor-agnostic, and designed to support scalable, context-rich customer engagement.
Our Approach: Partnering for Success
Innovating with Purpose
We architect AI-first, secure, and cost-effective CX solutions that scale with your business. Our frameworks integrate seamlessly with enterprise ecosystems, ensuring alignment with operational priorities and future-state objectives.
Growth-Driven Collaboration
Our partnerships are built for sustained impact. By embedding ourselves within client teams, we co-create transformation roadmaps that drive continuous improvement and elevate customer engagement across the enterprise.
Agile Execution
We operationalize strategy through disciplined execution. Leveraging agile methodologies, we deliver targeted outcomes rapidly, with the rigor and precision required to meet evolving business and customer demands.
Why Choose Condado?
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End-to-End Contact Center Administration
Full management of your contact center solution, including infrastructure maintenance and system optimization.
Strategic Integration & Best Practices
Seamless integration with support systems and expert consultation on industry-leading strategies.
Comprehensive Training & Enablement
Internal training programs designed to empower teams and maximize system efficiency.
Case Studies
See how Condado has helped the world's leading enterprises in delivering customer experience excellence through an integrated AI driven strategy.
Our Impact
320+
Implementations
$138M+
Technology Advisory
20+
Years of Experience
