NGP Group is a commercial real estate investment and operating firm specializing in properties leased to U.S. federal, state, and local government agencies. With over 145 assets, 16 million square feet, and $4 billion in acquisition value, NGP manages its portfolio through fully integrated in-house asset and property management teams.
While NGP’s real estate fundamentals were strong, two areas of their business needed modernization:
NGP partnered with Condado to rethink and rebuild the systems that support both sides of their business—from capital partners to on-site service teams.
NGP specializes in long-term real estate assets with stable income streams. Their LPs value predictable returns and low volatility. However, the systems used to share performance updates had not kept pace with how people engage with information today.
While sufficient for compliance, these systems left LPs with a passive and delayed view of their investments. NGP’s leadership saw an opportunity to move beyond basic reporting and create a platform that offered real-time, secure, and actionable transparency—without creating overhead for internal teams.
Condado developed a comprehensive digital investment management platform that provides NGP's Limited Partners with real-time access to critical data across their entire portfolio.
LPs can view asset-specific details such as:
All metrics are updated regularly and presented in a clear, easy-to-navigate format.
LPs access fund-level summaries that include:
LPs can now track assets across their full lifecycle—whether under acquisition, in renovation, stabilized, or repositioned—offering end-to-end transparency.
We built a unified data engine that consolidates inputs from multiple operational systems (finance, leasing, and asset management) into a consistent, auditable reporting layer.
Capital call notices, fund updates, and regulatory documents are housed in a secure, access-controlled environment. Notifications are streamlined through the platform—reducing email clutter and improving version control.
LPs now have real-time access to reliable data, strengthening trust and reducing reliance on static reports.
Investor relations teams spend less time responding to routine questions and more time on strategic communication.
NGP now highlights the platform in conversations with potential capital partners—enhancing fundraising and retention.
Based on positive feedback, NGP and Condado are exploring the platform’s potential as a SaaS product for other real estate investment firms.
Even with long-term tenants and predictable lease structures, NGP’s property operations relied heavily on manual work. Each day, tenants submitted dozens of service requests (maintenance, access, IT support) that were tracked across a patchwork of emails, spreadsheets, and on-site notes.
NGP wanted a single, integrated platform where every stakeholder (tenants, vendors, and property teams) could operate in one unified environment. The goal was not more tools or staff, but smarter workflows.
A mobile and web-accessible interface for tenants to:
A workspace for service providers to:
A real-time management layer to:
Managers no longer track issues by hand or relay updates between stakeholders. Oversight is centralized and transparent.
Vendors receive structured, trackable requests—leading to improved reliability and tenant satisfaction.
All requests are logged and time-stamped, enabling data-driven decisions on vendor quality and resource planning.
Faster resolutions and clear communication have improved tenant trust and service perception.
The system supports rapid onboarding of new properties and teams without increasing complexity.
While the LP portal was built specifically for institutional investors, and the operations platform for tenants and vendors, both systems reflect a shared set of goals:
These are the foundations of modern property technology—just as relevant to residents and tenants as they are to investors and partners.
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