Condado is now One Primero.
About One Primero
Condado has always been more than a name. For years, the team behind it has worked alongside a technology delivery practice, sharing clients and building toward the same outcomes. One Primero is what that partnership becomes now that it has a name of its own.
Three areas of work, one team: CX platform implementation and support across NiCE CXone, Salesforce, Zoom, Five9, and Genesys, enterprise technology delivery including custom development and integration, and managed services after go live.
Same team. Same accountability. More behind the name.
What happened to Condado?
Condado has become part of One Primero — a consolidated operating brand that brings together Condado's contact center expertise and Tricension's technology delivery capability under a single name. The team, the work, and the client relationships are the same. The name has changed.
Where is the Condado website?
The Condado website is still here for now. It will remain live during the transition period and redirect visitors to oneprimero.com, where you will find the same team, the same capabilities, and everything you’re looking for. The Condado site will be discontinued once the transition is complete.
What if I have an existing engagement or project with Condado?
Nothing about your engagement has changed. Your account team, contracts, and escalation paths are the same. If you need to reach someone specific, contact your existing account lead directly or write to hello@oneprimero.com.
Has ownership changed?
No. One Primero is a brand of Primero Group, the same holding company that has owned Condado throughout. There has been no change in ownership, investment structure, or control.
Has my contract or SLA changed?
No. All existing contracts and service level agreements remain fully in force. No action is required from you.
Who do I contact?
Your existing account lead — same person, same contact details. For general questions: hello@oneprimero.com.
What about the Condado LinkedIn page?
The Condado LinkedIn company page name and url will change. Follow One Primero on LinkedIn at linkedin.com/company/oneprimero to stay up to date.
Same accountability.
Brand Announcement
Condado is now One Primero
Condado has become part of One Primero — a consolidated operating brand bringing Condado's contact center expertise and Tricension's technology delivery capability together under one name. Same team, same relationships. New name.