Salesforce Managed Services
What We Offer
Platform Management
Dedicated administration, optimization, and development across Sales Cloud, Service Cloud, and Marketing Cloud. We keep your platform healthy, scalable, and aligned to your business.
AI & Agentforce Services
From Einstein activation to full Agentforce deployment, we build the data foundations, deploy production-ready agents, and optimize Flex Credit so your AI investment delivers measurable outcomes.
Our Service Packages
Pick what fits today and expand as your needs evolve.
Keep the Lights On
The foundation every Salesforce org needs
- Dedicated certified Salesforce administrator
- User management, permissions & support ticket resolution
- Data hygiene — deduplication, validation rules, import/export
- Report and dashboard maintenance and creation
- Monthly platform health check with scored recommendations
- 4-hour response time on critical issues (U.S business hours
- Built-in governance: Monthly Status Reports & Quarterly Roadmap Reviews
Optimize & Extend
For orgs ready to grow and automate. Everything in Essentials, plus:
- Dedicated Salesforce Consultant for strategy & oversight
- Flow and automation development and optimization
- Custom configuration, objects, and page layouts
- Custom configuration, objects, and page layouts
- Integration monitoring and maintenance
- Salesforce release management (3x per year)
- 2-hour response time on critical issues (Extended hours - 7am to 9pm ET)
- Built-in governance: Bi-weekly Status Reports & Quarterly Roadmap Reviews + Exec Steering
Strategic Partnership
For complex, multi-cloud environments. Everything in Professional, plus:
- Fractional Salesforce Architect for solution design & roadmapping
- Multi-cloud management — Sales, Service, Marketing & Experience Cloud
- Custom development — Flows, Apex, Lightning Web Components
- DevOps, CI/CD pipeline management, and sandbox strategy
- Org consolidation, data migration & security reviews
- Monthly executive steering committee
- 1-hour response time on critical issues (24/5 coverage, 24/7 optional)
- Built-in governance: Weekly Status Reports & Monthly Roadmap Reviews + Exec Steering
Build the Foundation
Assess, prepare, and activate AI
- AI Readiness Assessment — scored rubric across data, licensing & use cases
- Data Cloud setup, configuration & data quality audit
- Einstein AI feature activation and configuration
- Prompt Builder templates for your top use cases
- AI governance framework & policy documentation
- Salesforce licensing advisory — navigate Agentforce pricing
- Monthly AI readiness scorecard & progress reporting
Deploy Your First Agents
Production-ready AI that works. Everything in AI Ready, plus:
- Agentforce agent design — persona, topics, actions & guardrails
- Custom agent actions built, tested & deployed
- Knowledge base structured for agent consumption
- Agent testing framework with observability dashboards
- Flex Credit consumption forecasting & cost optimization
- Multi-channel agent deployment (web, mobile, Slack)
- Go-live support, hypercare & ongoing agent tuning
Scale the Agentic Enterprise
Full digital labor strategy at scale. Everything in Agentforce Enabled, plus:
- Multi-agent orchestration & agent-to-agent collaboration
- Custom LLM integrations (Bring Your Own Model)
- Agentforce Voice configuration and deployment
- Advanced Data Cloud unification across multiple sources
- Slack agent deployment for internal digital labor automation
- Digital labor strategy & workforce impact analysis
- Monthly executive AI steering committee
- Quarterly AI roadmap refresh aligned to business priorities
Our Approach
Expert-Led
Salesforce architects and certified consultants lead every engagement, with deep expertise across Sales, Service, and Marketing Cloud.
AI-Forward
From Einstein activation to full Agentforce deployment, we build the AI capabilities your competitors are still researching — with hands-on experience across agent design, Data Cloud, and multi-agent orchestration.
Outcome-Driven
Monthly health reports. Quarterly roadmaps. Executive steering committees. We measure and report what matters to your business — not just system uptime and ticket counts.
One Partner Across the Entire Journey
Condado covers the full Salesforce journey. We consult, build, and manage across Sales Cloud, Service Cloud, CPQ, and Agentforce — one partner from first configuration to ongoing performance.
Why Choose Condado
CX DNA
Born from Condado's customer experience consulting heritage, we don't just configure fields. We design workflows that improve how your customers experience your business at every touchpoint.
Agentforce Leadership
While most partners are still learning Agentforce, we are deploying it. Our team brings hands-on experience with agent design, Flex Credit optimization, Data Cloud unification, and multi-agent orchestration.
Right-Sized Expertise
Salesforce architects and senior consultants set the strategy. Certified specialists execute with precision. You get enterprise-grade service without enterprise-grade cost.
Our Partners
Condado partners with top AI and CX providers worldwide to deliver enterprise-grade solutions that are seamlessly integrated, vendor-agnostic, and designed to support scalable, context-rich customer engagement.
