Vendor Analysis

Five9’s Genius AI updates bring real-time quality monitoring, intelligent routing, and unified analytics into the contact center workflow. This blog breaks down what was launched and why it matters for CX leaders.

Zoom AI Companion 3.0 signals a shift from reactive tools to agentic AI—designed to manage meetings, generate content, and unify work across platforms. But how does it compare to Copilot or Gemini? This blog breaks down features, fit, and what enterprise leaders need to know.