The Connector Is the Easy Part. We Handle the Rest.
Win the client. Condado designs, builds, and integrates the platform — then runs it with a named team, so your operations stay focused on agents and outcomes.
Talk to a CX Specialist
Add AI Agents to the Contact Center You Already Have
Built for Operators, Not Just End-User Brands
A brand implements its contact center once. An operator does it for every client it wins — each with its own platform, integrations, and compliance requirements. That calls for a partner who has already seen the variations.
What Stays
Everything you already run.
Your CCaaS platform: Five9, Genesys, NiCE, Avaya
Your phone numbers, routing and telephony
Your agent desktop and CRM
Your existing contracts
What's Added
The intelligence on top.
AI agents for voice and digital, working as a team in one conversation
Quality checks on every AI and human interaction
Voice biometric authentication
Answers grounded in your knowledge and customer data, with enterprise governance
Readiness Assessment
Review your data, knowledge base, permissions and call drivers. Leave with a ranked use-case shortlist.
2 weeks · Fixed fee
30-Day Pilot
One high-volume use case live on your current platform, measured against your baseline.
~30 days
Knowledge & Workflow Grounding
Clean up content, design agent topics and handoffs to humans so answers are right the first time.
Project-based
Quality, Guardrails & Managed AI Ops
Set up quality scoring, brand guardrails and governance, then we run and tune it for you.
Monthly managed service
From Assessment to Live in About 30 Days
1
Assess
Map call drivers, data and knowledge gaps. Pick one use case.
2
Ground
Connect your platform and CRM, and prepare the knowledge the agent uses.
3
Pilot
Launch on a slice of traffic with human handoff and guardrails.
4
Measure and scale
Compare containment, handle time and CSAT to baseline. Decide the next use cases.
Built for Regulated, High-Volume Service
Where AI agents on your existing platform deliver value first.
Contact Center Specialists, Not Generalists
Condado has designed, implemented and run CCaaS environments for mid-market and enterprise teams.
Our Partners
Condado partners with top AI, CX and security providers worldwide to deliver enterprise-grade solutions that are seamlessly integrated and designed to support secure, scalable and context-rich customer engagement.
Book a CCI Readiness Call
A free 30-minute call. We'll review your platform, call drivers and data, and tell you whether a CCI pilot makes sense.
Thank you!
Your submission has been received!
Your submission has been received!
Frequently Asked Questions
Do I need to leave Five9, Genesys or NiCE?
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No. CCI is designed as a layer on top of your existing contact center, phone numbers and telephony.
Is it ready for production?
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CCI is in public preview as of October 2026. Early customers are preparing go-lives; we recommend a scoped pilot first.
How is it priced?
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Microsoft prices CCI on consumption, with a 30-day trial. Our assessment includes a cost estimate based on your volumes.
How does this compare to Salesforce or my platform's built-in AI?
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It depends on where your customer data and knowledge live. We're platform-neutral and will tell you which fits your stack.
What about compliance and data security?
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CCI includes enterprise governance through Agent 365. We design guardrails and permissions around your regulatory needs.
