One Partner, From First Build to Day-Two Support
Win the client. Condado designs, builds, and integrates the platform — then runs it with a named team, so your operations stay focused on agents and outcomes.
Implementation and Managed Services for Contact Center Operators
30-40%
Reduction in average handle time
100+
NiCE CXone implementations
90-Days
Delivery model,kickoff to optimization
95%
Client retention
Built for Operators, Not Just End-User Brands
A brand implements its contact center once. An operator does it for every client it wins — each with its own platform, integrations, and compliance requirements. That calls for a partner who has already seen the variations.
Multi-Client Experience
Every client environment, delivered to one standard.
Delivery across healthcare, banking, insurance, and consumer services
Regulated-industry experience, backed by our SOC 2 report
Delivered under your brand or ours
Platform Breadth
Whatever your client runs, we’ve built on it.
NiCE CXone, Genesys Cloud, Zoom Contact Center, Five9, Amazon Connect
Zoom Strategic Advisor Partner and ZCX Certified Deployment Partner
Vendor-agnostic — no platform quota to hit
Speed to Deployment
Go live on your client’s timeline.
90-day delivery model, from discovery to optimization
Experienced engineers to staffin-flight engagements
Proven under live-cutover pressure
Implementations & Migrations
CCaaS deployments and moves off legacy platforms — IVR, routing, ACD, dialers, and omnichannel — configured, tested, and live.
Custom Integrations & AI for CX
CRM, core systems, and AI connected to the contact center — the integrations vendors leave to you, including AI self-service and AI-to-agent handoff.
White-Glove Managed Services
A dedicated named team, 24/7 critical support via Slack or Teams, proactive monthly enhancements, and fixed monthly pricing.
Platforms We Build On
Delivered in Live Contact Center Environments
HEALTHCARE CONTACT CENTER · NiCE
IBM
First-ever NiCE and Watson AI integration for healthcare call centers handling 75,000+ monthly interactions — HIPAA-compliant, with seamless AI-to-agent handoff.
30-40%
AI deflection rate
125K+
Voice calls/hour at peak
LIVE CUTOVER · NiCE
Swyft Filings
An early number port forced an unplanned migration under active traffic. Condado led a 13-hour live bridge to restore routing and IVR, then deployed the core CXone architecture.
13 hrs
Live bridge to stabilize
Maintained
Service continuity throughout
SCALE-UP · LIVEVOX + AZURE
Toyota Financial Services
Custom middleware syncing real-time data between Toyota’s systems and LiveVox, with suppression logic and post-call updates — designed for 3× workforce growth.
400+
Agent expansion enabled
3x
Outreach productivity
From Kickoff to Value in 90 Days
The same delivery model for every client you bring us — so timelines are predictable before the contract is signed.
Weeks 1–2
Discover
Process mapping, tech assessment, gap analysis.
Weeks 3-4
Design
Platform design, integration map, data strategy.
Weeks 5-10
Implement
Configuration, integration build, testing & QA.
Weeks 11-12+
Optimize
Performance tuning, adoption, hand-off to managed services.
Plan Your Next Client Go-Live
Tell us about your operation and the platforms your clients run. A Condado solutions engineer will follow up — not a generic sales sequence.
What happens next
We review your request
A solutions engineer reviews your platforms and client mix.
Working session
We reach out within [2 business days] to walk through your pipeline.
Delivery plan
A scoped plan for your next client engagement.
Looking to refer client or co-sell instead? See our Partner Program
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Brand Announcement
Condado is now One Primero
Condado has become part of One Primero — a consolidated operating brand bringing Condado's contact center expertise and Tricension's technology delivery capability together under one name. Same team, same relationships. New name.