Enterprise CX programs rarely succeed alone. Contact center operators, BPOs, consultancies, and technology vendors all reach the same buyers — and those buyers need a partner who can design, implement, and run the platforms behind the experience.
Since 2005, Condado has helped enterprises turn customer experience into a competitive advantage. As a CX360 partner and part of the Primero Group ecosystem, we bring deep engineering expertise across CCaaS, AI, Salesforce, and managed security — with a vendor-agnostic, advisory-first approach that keeps your client relationship at the center.
A traditional CMS locks content and design together, so every page, channel and redesign means rebuilding. Storyblok separates them. Marketers edit visually with live preview, developers build on any frontend, and the same content feeds every channel.
As a certified Storyblok partner, we help teams make that shift at scale, across multiple brands, languages and systems.
Capabilities that come with the platform, before any custom work.
We take a hands-on approach to every CCaaS and AI deployment. From in-depth discovery to design, testing, and training, every step is intentional to ensure a seamless rollout.
Our AI-powered CCaaS solutions grow with your business, delivering fluid, connected experiences that keep pace with customer expectations.
Implementation doesn’t end at go-live. We provide comprehensive post-deployment support, fine-tuning your system for peak performance and ensuring long-term success.
A native MCP Server connects AI agents directly to your content, with awareness of structure, schemas and brand voice.
From first assessment to day-to-day operation. Start where you are.
Storyblok's MCP Server and agent tooling give you the infrastructure. We configure it around your governance, brand voice and content operations.
Feed the same governed content to your virtual agents, IVA and agent-assist tools. This is where our contact center experience makes the difference.
Connect Storyblok content to Salesforce Commerce Cloud, marketing automation, DAM and the core systems you already run.
Content model updates, component maintenance and platform upgrades, so the system never drifts back into technical debt.
A leading international university with three institutional entities was locked into a developer-dependent SharePoint site. Condado advised against renewing, migrated 3,000+ pages to Storyblok, rebuilt design and content strategy in parallel, and gave MarCom full editorial control from day one.
Read the Case StudyFortune 500 leaders and fast-growing innovators trust Condado’s AI-powered, cross-industry expertise to transform CX into a true competitive advantage.
Capabilities that come with the platform, before any custom work.
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We design the website and the service experience together, so content decisions account for what happens after the click, or the call.
Storyblok rarely stands alone. We connect it to the CRM and contact center platforms you already run.
Condado holds a SOC 2 Type II report covering the Security trust principle, available to customers on request.
Custom front-end and application work comes from our sister company Tricension, under one engagement.
Storyblok is API-first. We build your frontend and connect it to the commerce, CRM, contact center and enterprise platforms we already implement and support.
Stale prices, policies and product details don't stay on one page. They spread across your sites, channels and teams, and customers notice.
Stay informed with expert takes, relevant updates, and the latest innovations from the CX space.
ZTNA changes secure access from a network connection into a policy decision about a specific user, device, application, and session. Here is what that means.
Renewing your CMS may seem easier than switching, but hidden costs and publishing bottlenecks can make staying expensive. Use these six questions to decide whether to renew, optimize or migrate.
Storyblok is a headless, composable content management system. It separates content management from the frontend, so editorial teams and developers can work independently on the same site.
No. Most clients start with one brand, site section or content type, prove the model, then migrate the rest in phases.
Yes. We have migrated large, multi-language sites onto Storyblok while preserving URL structure and existing search rankings.
Yes. Storyblok is API-first and works with React, Vue, Next.js and most modern frontend frameworks, so you are not locked into a specific stack.
The same structured content that powers your website can feed your virtual agents and agent-assist knowledge, so updates happen once and reach every channel.ou are not locked into a specific stack.
Yes. We often own the platform, content model and integrations while an existing agency continues on creative.
Yes. Our managed services cover ongoing content model updates, component maintenance and platform upgrades after go-live.
Condado has become part of One Primero — a consolidated operating brand bringing Condado's contact center expertise and Tricension's technology delivery capability together under one name. Same team, same relationships. New name.
