We help home improvement, remodeling, home energy and pest control companies answer every lead, keep outbound dialing running and connect your contact center to scheduling and field operations.
Move to a modern omnichannel platform such as NiCE CXone, Zoom, Five9 or Genesys, with voice, chat, email, SMS and web leads unified and routing built around service line, territory and lead source.
Dedicated CX experts monitor, tune and update your environment year-round, so dialers, lead loads and appointment-setting campaigns keep running when seasonal demand spikes.
Connect your contact center to CRM, lead management, scheduling and field service systems so agents see estimates, appointments and service history inside every interaction.
Virtual agents that confirm, reschedule and answer service-window questions around the clock, plus agent assist that hands off to live agents with full context.
Unify Service Cloud with your contact center for a single view of every homeowner, from first inquiry to recurring service, with ongoing Salesforce managed services as your operation grows.
Decide whether to optimize, renew or replace with a vendor-agnostic view of your platforms, contracts and customer journeys, and a roadmap tied to lead conversion, booked appointments and cost to serve.
A platform defect halted outbound dialing across multiple brands, and ticket-based support couldn't keep up. Managed services got dialing back online, standardized practices across brands and replaced reactive fixes with a reliable operating model.
Read the Case StudyCondado partners with top AI, CX and security providers worldwide to deliver enterprise-grade solutions that are seamlessly integrated and designed to support secure, scalable and context-rich customer engagement.
Customer experience extends beyond the contact center, to the website homeowners use to find you and the systems that hold their data.
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Headless content management that lets merchandising and marketing teams update storefront, campaign and help-center content without waiting on developers.
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Continuous monitoring and expert support for the networks, stores and systems that handle customer and payment data.
Find out where leads slip through, where your dialing and scheduling setup will break under pressure, and what to fix first.
Get in TouchYes. We build bi-directional, real-time integrations between your CCaaS platform and Salesforce, ServiceNow, Zendesk, lead management and scheduling systems, so agents can see estimates, appointments and service history within the interaction.
Managed services add proactive platform monitoring and direct escalation paths, so issues are caught and worked with the vendor instead of waiting in a ticket queue. That is how we helped Great Day Improvements restore outbound dialing across its brands.
Not necessarily. If your current platform can do the job, we help you get more from it. If it can't, we can plan a phased migration around your contract timeline. Vendor-agnostic CX strategy and advisory helps you make the call on business terms.
Yes. We help teams running several brands, branches or service lines align routing, outbound and reporting practices on a shared platform, while keeping the workflows each one needs. Ongoing managed services help keep that model consistent as new brands and locations come on board.
